I asked for my tickets to be mailed and never received them, what should I do?
We do not mail tickets for our Presented Series.
I lost my tickets, what can I do?
Online purchases do not receive a ticket. The receipt should be brought to Will Call for ticket pick up. If tickets were purchased in person, without a receipt we have no way to verify purchase, and new admission will be charged.
What happens if a performance is sold out?
A patron is welcome to come and wait in the lobby to see if there are additional tickets that become available, but admission cannot be guaranteed.
Are the seats reserved or can I sit where I want?
Seating for the 2017 season is general admission.
Is there food available in the MCLGT? Can I bring my own food into the performance hall?
There is a bar with alcoholic and non-alcoholic beverages at every performance. Food is allowed, but discouraged in the performance hall.
What if I am unable to attend the performance but I already purchased my ticket?
There are no exchanges or refunds on ticket sales.
What happens if I arrive late to the performance?
You are welcome to come in for the remainder of the performance. Please be considerate and not try to be seated during a song.
When should I arrive?
Arrive no sooner than one hour prior to show. House doors for seating will open 30 minutes prior to show start time. Box office opens one hour prior to show.
Do you have discounted tickets?
Yes. For Lewisville residents, seniors and children.
Is there a discount ticket price for students, seniors or children?
There is a discount for Lewisville residents, seniors and children.
Can I reserve tickets without paying?
No. The MCL Grand does not hold tickets without payment.
Tickets are available online and in person. Phone orders are discouraged.
Where is the box office located?
The Box Office is located inside the MCL Grand’s lobby, just across from the Performance Hall.
When is the box office open?
Box office opens one hour before show start time.
Do babies require a ticket?
Tickets are required for children 12 and under.
How can I purchase tickets?
Tickets are available online at mclgrand.tix.com until one hour before the box office opens for the show. Tickets can be purchased at City Hall or the MCL Grand Administrative office, M-Th 8a-5p or F 8a-noon.
Do you allow cameras and recording equipment?
We allow cameras, but no flash photography. This could change due to contract with talent.
How long do the shows generally last?
How should I dress?
Dress is casual for all Texas Tunes performances.
When are you open?
We are open to the public Tuesday - Saturday 10 a.m. - 5 p.m. Our Administration Office hours are Tuesday -Friday 10 a.m -5 p.m.